Mobile Tickets

SEASON TICKETS:

ODU Athletics season ticket holders who chose mobile delivery will receive an email with a link to their mobile tickets on the designated date. After that date, the tickets will also be available through the season ticket holder's account at ChartwayArena.com/myaccount.

• You will receive an email with a link to access your ticket(s) and download your ticket(s) to your mobile wallet.
• Tap on the link to Download Tickets to Wallet to save your ticket(s) to Apple Wallet or Google Pay.
• Use your smartphone as your ticket!  Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode. If there are multiple people in your party, you will swipe through each ticket to have them scanned individually (you may also transfer tickets to other people in your group in advance if you prefer).

INDIVIDUAL EVENT PURCHASES:

1. Order event tickets online at ChartwayArena.com or ODUsports.com/tickets
2. Choose MOBILE as your delivery method
3. Get your tickets!  There are two easy ways to do this:
   • Log in to ChartwayArena.com/myaccount to manage your tickets moving forward. You can access your tickets at any time by logging in. OR
   • You will receive either a text message or an email with a link to access your ticket(s) and download your ticket(s) to your mobile wallet.
4. Tap on the link to Download Tickets to Wallet to save your ticket(s) to Apple Wallet or Google Pay.
5. Use your smartphone as your ticket!  Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode. If there are multiple people in your party, you will swipe through each ticket to have them scanned individually (you may also transfer tickets to other people in your group in advance if you prefer).

You can access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.

[SCREENSHOTS APPEAR AT THE BOTTOM OF THIS PAGE TO ASSIST YOU WITH THIS PROCESS]

• Avoid waiting in “Will Call” lines to pick up your tickets.
• Prevent your tickets from getting lost in the mail.
• Never forget your tickets at home.
• No need to print your tickets! Simply present your smartphone with tickets at the gate.
• Stay safe with contactless interaction when presenting your ticket upon entry.

If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.
 
If you have a smartphone running an Android operating system: use the Google Pay app, which comes pre-installed.

Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. And then, hold your smartphone up to the scanner so the barcode is visible, and scan the barcode.

Yes. You can view all of your tickets by swiping left or right on your smartphone once they are added to your wallet. It is recommended that you transfer a ticket to each member of your party to allow for the easiest entry. Tickets can be transferred from ChartwayArena.com/myaccount.

Transfer your tickets at no cost using Ticket Transfer!

• Customers who have purchased tickets online at ChartwayArena.com or ODUsports.com/tickets or at the Chartway Arena Box Office will be able to transfer tickets to others directly through their account at no cost.
• Specific games or seats can be selected for transfer and sent via a text message invitation link.
• Transferred tickets will need to be accepted by the recipient prior to the entering the venue.

SENDING TICKETS
Sending tickets is easy.

1. Log in to your account from your smartphone
2. On the first page, scroll down to the bottom to find the TRANSFER button
3. Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient
4. Tap CONFIRM and your tickets will be sent via text message!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.

ACCEPTING TICKETS
When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

1. Tap on the link from your text message
2. Tap ACCEPT TRANSFER — note that there is an expiration date to the transfer
3. Log in to your account
4. And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet.

If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.

Screenshots are not accepted as a valid form of entry. Please use the Ticket Transfer function within your online ticket account to properly distribute your mobile tickets.

If you have an online ticket account and your smartphone, not to worry. Sign in to your account, navigate to My Tickets choose the event, and download your mobile tickets from there.

For issues prior to the event, please contact the box office by phone at 757-683-4444 or email at odutickets@odu.edu. If you are experiencing issues just prior to the event, you may visit the box office in person.  For events at Chartway Arena, the box office is located near the corner of Hampton Blvd. and 43rd Street.  For events at S.B. Ballard Stadium, the ticket office is located just outside of the southeast gate.

We highly recommend fully charging your smartphone prior to arriving at the event.

You can use the reissue functionality to get a Print at Home version of your digital ticket and print it on your personal printer. Log in to your ticket account on your desktop computer or your laptop, click on "Manage My Account" at the top of the screen, then click on "Reissue" on the right side under "My Tickets." Select the event and seats you want to print, then click the "Yes, Reissue" button. An email from the ticketing system will follow shortly with a link to print your tickets on your own printer. Follow the instructions in that email, then bring your printed tickets with you to the event.

Call the Chartway Arena Box Office or ODU Athletic Ticket Office at 757-683-4444 or email odutickets@odu.edu.